In case of fire, kindly follow the steps below which are for general guidance

1. Take all necessary measures to reduce the degree of loss or damage and safeguard items that remain undamaged.

2. Inform your insurer within a maximum of three days via both telephone call and a written notice, providing initial details regarding the type and scope of the loss or damage along with its preliminary assessment.

3. Maintain the components that have been impacted and ensure they are accessible for examination by an insurance company-appointed surveyor.

Documentation required

To ensure swift progress when submitting a claim request, please attach the following documents;

• Claim Form

• Fire Department Report

• Proof of Ownership

• List of Damaged Items

• Original Insurance Policy

• Photographic Evidence

• Communication Records

• Estimates for Repairs / Reconstruction

• Invoices

In case of burglary, kindly follow the steps below which are for general guidance

1. Contact your insurer within a 24-hour period, using both a telephone call and a written notice, providing initial details regarding the type and extent of loss or damage, along with an initial estimate.

2. Notify the local police authorities and inform them about any missing items to ensure they are included in their official report.

3. Maintain the components that have been affected and ensure they are accessible for examination by an insurance company-appointed surveyor.

Documentation required

To ensure swift progress when submitting a claim request, please attach the following documents;

• Claim Form

• Police Report

• Proof of Ownership

• List of Stolen Items

• Original Insurance Policy

• Photographic Evidence

• Communication Records

• Invoices

In case of cargo claims, kindly follow the steps below which are for general guidance

1. Notify your insurer within 24 hours of a marine incident via both telephone and written notice, including initial details and estimates of loss or damage.

2. Report theft or criminal incidents to local authorities and ensure all missing items are included in their reports.

3. Preserve damaged items and related evidence, making them available for inspection by the insurer’s surveyor. Maintain detailed records and documentation of the incident.

Documentation required

To ensure swift progress when submitting a claim request, please attach the following documents;

• Pre-loading survey and photos

• Original Bill of Lading (front and back)

• Commercial Invoice

• Purchase contract and terms of sale

• Proof of Cargo Payment

• Original Insurance Policy

• Packing List

• Copy of the Correspondence with the Shipper

In case of hull claims, kindly follow the steps below which are for general guidance

1. Take immediate steps to reduce hull damage and protect undamaged components.

2. Notify your insurer promptly within three days via both telephone and written notice, sharing initial damage details and assessments.

3. Maintain damaged parts for inspection and collaborate fully with the insurer’s surveyor during the assessment.

Documentation required

To ensure swift progress when submitting a claim request, please attach the following documents;

• Original Insurance Policy

• Deck and Engine room Log Books

• Master Engineer’s detailed Report

• Underwriter’s surveyor’s Report

• Classification Society surveyor’s Report

• Owner’s superintendent’s Report

• Receipted Accounts for Repairs

• Accounts Covering any Drydocking

• Accounts for all Incidental Expenses paid at the port of repair

• Details of Fuel and Engine room stores consumed during repair

• Details of Dates of Payment

• Log of Communications made in connection with the casualty

1. Take all necessary measures to reduce the degree of loss or damage and safeguard items that remain undamaged.

2. Inform your Insurers and any liable party (ies) of any loss damage via both telephone call and a written notice, providing initial details regarding the type and scope of the loss or damage along with its preliminary assessment.

3. Maintain the components that have been impacted and ensure they are accessible for examination when requested by the relevant parties.

4. Take supporting photographs.

5. Submit relevant documents.

Once you submit an assignment, you will receive a copy of your claims form. Our team will be in touch and advise you of the next steps needed to complete the process.

Please email claims@unitedlossadjusters.com with your name, claim/policy number etc. If you have been assigned an adjuster, please contact your assigned adjuster.