Filing for a new claim made easy for your business and clients.
If your claim is one of those outlined below, simply follow the initial claim procedure and submit the relevant documents;
For bespoke claims, kindly fill-out the form and include supporting documents as relevant.
Our claim handling team will be in touch within 24 hours for further guidance. Should you require assistance with filling out this form, please don’t hesitate to contact us here.
Claims Procedures: Initial guidance and documents submission
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In case of fire, kindly follow the steps below which are for general guidance
Take all necessary measures to reduce the degree of loss or damage and safeguard items that remain undamaged.
Inform your insurer within a maximum of three days via both telephone call and a written notice, providing initial details regarding the type and scope of the loss or damage along with its preliminary assessment.
Maintain the components that have been impacted and ensure they are accessible for examination by an insurance company-appointed surveyor.
Documentation required
To ensure swift progress when submitting a claim request, please attach the following documents;
Claim Form
Fire Department Report
Proof of Ownership
List of Damaged Items
Original Insurance Policy
Photographic Evidence
Communication Records
Estimates for Repairs / Reconstruction
Invoices
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In case of burglary, kindly follow the steps below which are for general guidance
Contact your insurer within a 24-hour period, using both a telephone call and a written notice, providing initial details regarding the type and extent of loss or damage, along with an initial estimate.
Notify the local police authorities and inform them about any missing items to ensure they are included in their official report.
Maintain the components that have been affected and ensure they are accessible for examination by an insurance company-appointed surveyor.
Documentation required
To ensure swift progress when submitting a claim request, please attach the following documents;
Claim Form
Police Report
Proof of Ownership
List of Stolen Items
Original Insurance Policy
Photographic Evidence
Communication Records
Invoices
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In case of cargo claims, kindly follow the steps below which are for general guidance
Notify your insurer within 24 hours of a marine incident via both telephone and written notice, including initial details and estimates of loss or damage.
Report theft or criminal incidents to local authorities and ensure all missing items are included in their reports.
Preserve damaged items and related evidence, making them available for inspection by the insurer’s surveyor. Maintain detailed records and documentation of the incident.
Documentation required
To ensure swift progress when submitting a claim request, please attach the following documents;
Pre-loading survey and photos
Original Bill of Lading (front and back)
Commercial Invoice
Purchase contract and terms of sale
Proof of Cargo Payment
Original Insurance Policy
Packing List
Copy of the Correspondence with the Shipper
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In case of hull claims, kindly follow the steps below which are for general guidance
Take immediate steps to reduce hull damage and protect undamaged components.
Notify your insurer promptly within three days via both telephone and written notice, sharing initial damage details and assessments.
Maintain damaged parts for inspection and collaborate fully with the insurer’s surveyor during the assessment.
Documentation required
To ensure swift progress when submitting a claim request, please attach the following documents;
Original Insurance Policy
Deck and Engine room Log Books
Master Engineer’s detailed Report
Underwriter’s surveyor’s Report
Classification Society surveyor’s Report
Owner’s superintendent’s Report
Receipted Accounts for Repairs
Accounts Covering any Drydocking
Accounts for all Incidental Expenses paid at the port of repair
Details of Fuel and Engine room stores consumed during repair
Details of Dates of Payment
Log of Communications made in connection with the casualty
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Take all necessary measures to reduce the degree of loss or damage and safeguard items that remain undamaged.
Inform your Insurers and any liable party (ies) of any loss damage via both telephone call and a written notice, providing initial details regarding the type and scope of the loss or damage along with its preliminary assessment.
Maintain the components that have been impacted and ensure they are accessible for examination when requested by the relevant parties.
Take supporting photographs.
Submit relevant documents.
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Once you submit an assignment, you will receive a copy of your claims form. Our team will be in touch and advise you of the next steps needed to complete the process.
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Please email claims@unitedlossadjusters.com with your name, claim/policy number etc. If you have been assigned an adjuster, please contact your assigned adjuster.